All Yeelight products distributed by OK Techlife Sdn Bhd (formerly known as OK Mobile Sdn Bhd)come with a standard one-year after-sales service and warranty protection. The after-sales service and warranty start from the day the customer purchases the product.
To enjoy the full after-sales service and support, customers are advised to immediately register their product at the point of purchase or at the point of receiving the product (for purchases made via online channels) by logging onto yeelight.my.
The after-sales service and warranty protection are only valid in Malaysia and are provided by OK Techlife Sdn Bhd or its authorized service centers.
All Yeelight products are also covered by a 7-day Dead-On-Arrival (DOA) protection from the date of purchase. A DOA product is defined when the main components of the product (except accessories and consumable parts) are damaged or non-functional after the first time it is removed from the original product packaging.
To submit a warranty claim, kindly log on to yeelight.my and create a Repair Request ticket. You will be provided with a Repair Request Number.
Once your information is verified, we shall contact you for further action which may include the following:
To gather more information and/or to understand the issue better
Guide you through basic troubleshooting steps
Provide instructions on how to return the product to us for inspection.
Once the product has been returned to us, the product will be tested and verified to identify the causes of failures/ defects within 14 working days.
As part of your return, please do not include any unaffected parts/ accessories. If you are sending the package to us by courier, please use a traceable service. Make sure to include the Repair Request number on the air waybill/consignment note of the parcel and the Repair Request Form.
If your product has been repaired or you’re given a replacement unit, the product will continue to be warranted for the remaining period of your original warranty, or 60 days from the date of the completion of your claim, whichever is longer.
Customers located in the Klang Valley are advised to pick up repaired/replacement units within 3 months from the date of the completion of the Repair Request. For Customers located out of the Klang Valley, you will receive your repaired/ replacement unit via courier.
The warranty will continue in the event that the product is found to be defective after the firmware upgrade released by Yeelight officially (no hardware defects).
This warranty does not cover the following cases:
We found out the evidence of the product was not supplied by OK Techlife Sdn Bhd. The product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered with.
If any parts of the product are missing.
Liquid damage to any parts and/or components.
If any parts of the product are missing due to unauthorized modifications.
Any damage occurs in/ on the outer surface of the product, including but not limited to cracks, dents, or scratches on the exterior cases, screens, camera lenses, buttons, and other attachments.
Deterioration/ reduction of run time due to deterioration of battery performance over time.
Deterioration of the product caused by normal wear and tear, including but not limited to rust, stains, and discoloration.
OK Techlife Sdn Bhd reserves the right to determine whether a product is "Out of Warranty" at the company’s sole discretion according to the standards listed above.
Service of Out of Warranty products shall be separately quoted by Uniqbe or its service center and respective service shall be provided upon service fee payment.
OK Techlife Sdn Bhd reserves the right to update this Warranty Policy without notice.
